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Welcome to  's customer self-service web in which provides a way for our customers to report their issues, access our knowledge database including:
To ensure the quality of our service, this web page is frequently updated to provide the latest technical information or any service pack.
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1. How to save the login settings e.g. user name etc. to my  ?
When you login to , check the box at the left lower corner to save all the login settings to your computer. Next time when you login again, the same setting will default.
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2. How to copy my family photo to the memo pad in the professional menu?
The Memo pad in the professional menu is in Rich Text format. It can support both text and pictures. You can simply open your favorite picture or photo, highlight and copy (CTL+C) it to your clipboard. Then right click on the memo pad and select "Paste".
Tip: You can adjust the size of the photo on the memo pad. Left click on the picture and adjust the frame of the picture. |
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3. How to add an appointment on my calendar?
Double click on any day of the calendar will launch a message pad for you to fill in your appointment. The message pad will prompt when you login to on that date.
Tip: You can remove the prompt message pad when you login next time by uncheck the box at the left lower corner of the message pad. |
4. During the data entry why the mandatory field is allowed to leave blank?
All the mandatory fields are highlighted as blue color. When you try to save the entry, system will validate all the entry fields if any uncompleted mandatory field. If so, it will prompt a message box and bring you to the field which is required to be entered. System will not lock any mandatory field when it is blank. It will improve the efficiency of the data entry and prevent the user lock up by accidentally move the cursor to any mandatory field. |
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