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  HQ:
Tel: (65) 6873 1727

Singapore:
Tel: (65) 9109 7978

Malaysia:
Tel: (60) 3 7988 0931

China:
Tel: (86) 592 5888865

Hong Kong:
Tel: (852) 2393 0218

Thailand:
Tel: (66) 8735 39305

Myanmar:
Tel: (95) 9 4211 48487 /
                9 2505 04187

Indonesia:
Tel: (62) 812-9861-4803
 
     
 
     
 
Support
 
     
 

Customer Support

Welcome to SysFreight's customer self-service web in which provides a way for our customers to report their issues.

For further enquiries on support, kindly email support@sysfreight.com

For remote access support, please download Teamviewer

 
 

 

Frequently Asked Questions (FAQ)

1. How to save the login settings e.g. username, etc. to my SysFreight?

When you login to SysFreight, check the box at the left lower corner to save all the login settings to your computer. Next time when you login again, the same setting will default.

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2. How to copy my family photo to the memo pad in the professional menu?

The Memo pad in the professional menu is in Rich Text format. It can support both text and pictures. You can simply open your favorite picture or photo, highlight and copy (CTL+C) it to your clipboard. Then right click on the memo pad and select "Paste".
Tip: You can adjust the size of the photo on the memo pad. Left click on the picture and adjust the frame of the picture.

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3. How to add an appointment on my calendar?

Double click on any day of the calendar will launch a message pad for you to fill in your appointment. The message pad will prompt when you login to SysFreight on that date.
Tip: You can remove the prompt message pad when you login next time by uncheck the box at the left lower corner of the message pad.

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4. During the data entry why the mandatory field is allowed to leave blank?

All the mandatory fields are highlighted as blue color. When you try to save the entry, system will validate all the entry fields if any uncompleted mandatory field. If so, it will prompt a message box and bring you to the field which is required to be entered. System will not lock any mandatory field when it is blank. It will improve the efficiency of the data entry and prevent the user lock up by accidentally move the cursor to any mandatory field.

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5. What is the recommended system requirement for SysFreight?

   Server  Client
 Operating System  Windows 2008 server 64 bit  Windows 7 or above
 Processor  IA-32 CPU, Dual core 2.5 Ghz  IA-32 CPU, Dual core 2.5 Ghz
 RAM  8 GB or above  4 GB or above
 Hard Disk space  100GB or more  10GB or more
 Desktop setting  1024x768 32/64bit colour depth  1024x768 32/64bit colour depth
 Network Protocol  TCP/IP  TCP/IP

When you login to SysFreight, check the box at the left lower corner to save all the login settings to your computer. Next time when you login again, the same setting will default.